A Personal Assistant is a professional person who provides one-to-one assistance for individuals in a home or in an office setting.

As a Personal Assistant No time for babysitting, so you must be extremely efficient and smart. The work is demanding and requires you to work long hours, traveling within and out of the country and also perform duties that lightens the employer workloads. The benefits, exposure and remuneration however can be very lucrative and your responsibilities are :

1. Acting as the point of contact between the manager and clients.

2. Screening and directing phone calls and distribute correspondence.

3. Handling requests and queries appropriately.

4. Manage diary and schedule meetings and appointments.

5. Making travel arrangements, booking hotels and flights.

6. Take dictation, meeting minutes and sourcing office supplies.

7. Liaison with clients, partners and managing business affairs.

8. Produce reports, presentations and briefs.

9. Devise and maintain office filing system.

10. Social Media Management and content creation – You will be posting content available on social media and replying peoples comments.

11. Maintaining confidentiality.

12. Assisting with any administrative task.

13. Handling all communication channels – Calls, WhatsApp, Social Media and Emails.

14. Performing internet research and creating Microsoft word documents as the need may arise.

15. You must be smart, have logical thinking, pay attention to details, be able to use discretion and stay professional.

16. Basic Accounting (Income and Expenses Analysis) – You will be recording how much will receive daily and how much we spend at closing time with proper analysis on weekly and monthly basis.

Financial managers create financial reports, direct investments, and create plans and strategies for the long-term financial benefit of a business or organization. It is also compulsory for you to analyze market trends and various business opportunities from a financial perspective. In other for you to excel in this role, you should have an analytical mind and a keen understanding of how a business works in the real world and not just on paper.

Financial Manager Responsibilities:

1. Preparing business activity reports, financial statements, and forecasts.

2. Developing financial reporting systems and ensuring financial legal requirements are met.

3. Finding ways to reduce or maintain costs by studying financial reports and business processes.

4. Analyzing market trends to discover business opportunities and maximize profits.

5. Aiding management in financial decisions.

6. Maintaining up-to-date financial system knowledge.

7. Dealing with working capital management and production of cash flow forecasts.

8. Leading the team responsible for payroll, taxes and other required payment.

9. Providing financial reports and interpreting financial information to managerial staff while recommending further courses of action.

10. Advising on investment activities and provide strategies that the company should take to stay financially healthy.

11. Strategize on fund procurement through banks and other financial institutions.

12. Analyze costs, pricing, variable contributions, sales results and the company’s actual performance compared to the business plans.

13. Correspond with various other departments, discussing company plans and agreeing on future paths to be taken financially.

14. Conduct reviews and evaluations for cost-reduction opportunities.

A Business Manager is a professional who is responsible for leading and supervising employees to ensure productivity efficiency of operations and providing direction on how best to handle different tasks while maintaining customer satisfaction. Business Managers help implement strategies that will help generate revenue or profitability.

Developing business management goals and objectives that tend to growth and prosperity
Designing and implementing business plans and strategies to promote the attainment of goals
Ensuring that the company has the adequate and suitable resources to complete its activities

Business Manager Responsibilities

1. Develop goals and objectives that tend to growth and prosperity

2. Design and implement business plans and strategies to promote the attainment of goals

3. Organize and coordinate operations in ways that ensure maximum productivity

4. Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness

5. Maintain relationships with partners/vendors/suppliers

6. Gather, analyze and interpret external and internal data and write reports

7. Assess overall company performance against objectives

8. Represent the company in events, conferences etc.

9. Ensure adherence to legal rules and guidelines

10. Ensure that the company has the adequate and suitable resources to complete its activities (e.g. people, material, equipment etc.)

A Customer Service Manager is a professional who is responsible for providing outstanding customer service by leading and motivating their team and developing loyalty programs to increase customer satisfaction.

Customer Service Manager Responsibilities

1. Supervise customer service team: Supervisory duties include coaching, training and motivating staff to perform effectively. Customer service managers must also create an environment where employees feel valuable to the organization.

2. Respond to customer inquiries: Customers reach out to customer service teams when they have questions about products or services. Staff may interact with customers across several channels, including phone, email and chat. Customer service managers must ensure that responses are accurate and provided in a timely manner, regardless of the channel.

3. Develop policies and procedures: Policies and procedures make up the playbook that customer service agents follow to resolve customer inquiries. Policies and procedures must balance satisfying customer needs and supporting the goals of the organization. They require constant review and revision as customer needs change and the business evolves.

4. Focus on customer satisfaction: This means addressing customer “pain points,” adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback. Higher satisfaction can lead to larger spend, higher customer retention and favorable referrals. While customers may not always get the response they want, managers must ensure the message is delivered in an effective manner. And if possible, alternative options should be provided to the customer.

5. Hire staff: Customer service agents need the right personality and tools to interact with customers and it’s up to the customer service manager to find qualified candidates. During the hiring process, managers must assess required skills for this role, including technical competency, problem solving and communication.

6. Train staff: Training is essential for new hires and current employees to be successful in jobs. Training activities for new and veteran agents may include classroom lectures, role playing and interactive videos. Ongoing training is just as important as training at the time of hire, as it provides employees with the opportunity to learn new skills and climb the career ladder.

7. Develop goals and report progress: There are many contact center metrics that could be monitored and reported on. But the key is to determine which metrics are the most important to the organization and create goals and objectives around those. Progress toward those goals must also be reported at the individual, team and department levels on a regular basis. Above all, learn more about key customer service metrics to measure contact center success.

8. Continue to learn: The practices and tools that support a customer service organization are constantly evolving. Managers should constantly read articles, participate in webinars and attend conferences to stay up to date on technology changes and practices.

9. Manage inbound and outbound calls in a timely manner

10. Follow communication “scripts” when handling different topics

11. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

12. Seize opportunities to upsell products when they arise

13. Build sustainable relationships and engage customers by taking the extra mile

14. Keep records of all conversations in our call center database in a comprehensible way

15. Frequently attend educational seminars to improve knowledge and performance level

16. Meet personal/team qualitative and quantitative targets and responsible for providing support from start to finish to resolve customer inquiries or concerns.

17. Social Media Management and content creation – You will be posting content available on social media and replying peoples comments.

Sales And Marketing Manager promote businesses, services, products, and our brands. They develop marketing and pricing strategies, generate new business leads, and oversee marketing department staff. They also manage marketing budgets and analyze trends.

Sales And Marketing Manager Responsibilities:

1. Develop strategies and tactics to get the word out about our company and drive qualified traffic to the company.

2. Deploy successful marketing campaigns and own their implementation from ideation to execution

3. Experiment with a variety of organic and paid acquisition channels like content creation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

4. Produce valuable and engaging content for our website, social media and blog that attracts and converts our target audience

5. Build strategic relationships and partner with key industry players, agencies and vendors

6. Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

7. Oversee and approve marketing material, from website banners to hard copy brochures and case studies

8. Measure and report on the performance of marketing campaigns, gain insight and assess against goals

9. Analyze consumer behavior and adjust email and advertising campaigns accordingly

10. Ensure brand consistency through all marketing channels and use customer feedback to ensure client satisfaction

11. Social Media Management and content creation – You will be posting content available on social media and replying peoples comments.

12. Developing, sending and defending of proposals – You will go through proposals that we may need to send to another business or company for partnership.

A domestic staff, also known as a maid, works in homes or offices to provide cleaning services. Domestic staff are responsible for cleaning areas of the home indicated by homeowners, and in a manner that has been requested.

Domestic Staff Responsibilities

1.Sweeping the whole inside the compound and outside.

2.Removing unwanted plants from inside the compound and outside.

3. Washing clothes, plates and basic home appliances as given.

4. Ironing clothes and carefully arrange them.

5. Going on errands to perform duties as directed.

6. Preparing breakfast, lunch and dinner as prescribed.

7. Consult the employer to find out which areas of the building need cleaning.

8. Using products and procedures that the employer prefers.

9. Informing the employer of damaged items and keep records of repairs and maintenance.

10. Let the homeowner know if cleaning products need replacing.

A Chief Operating Officer (COO) is a dual role that combines the functions of chief executive and manager. They design, implement policies to promote company culture and vision and oversee operations to keep businesses on track.

The chief operating officer will be giving professional reports to the chief executive officer (CEO) with a focus on operationalizing strategy, while the CEO is concerned with long-term business goals, the COO is tasked with implementing daily operations, aligned with that goal and the company’s strategies.

COO Responsibilities:

1. Develop actionable business strategies and plans that ensure alignment with short-term and long-term objectives developed by the CEO

2. Set comprehensive goals for day to day performance and growth

3. Establish policies that promote company culture and vision

4. Oversee daily operations of the company and the work of other departments

5. Lead employees and consultants to encourage maximum performance and dedication

6. Analyze internal operations and identify areas of process enhancement

7. Write and submit daily, weekly and monthly reports to the CEO in all matters of importance

8. Directly oversee operations, HR, accounting, and partner with the CEO on sales management to budget for sufficient investment capital to achieve growth targets over the near term

9. Participate in expansion activities (investments, acquisitions, corporate alliances etc.)

10. Manage relationships with partners/vendors /consultants

A Chef should be able to study recipes, setting up menus and preparing high-quality dishes. You should be able to delegate tasks to kitchen staff to ensure meals are prepared in a timely manner. Also, you should be familiar with sanitation regulations.

Chef Responsibilities:

1. Set up the kitchen with cooking utensils and equipment, like knives, pans and kitchen scales.
2. Study each recipe and gather all necessary ingredients.
3. Cook food in a timely manner and more healthy way.
4. Ensure appealing plate presentation.
5. Supervise and assist other staff when needed.
6. Slightly modify recipes to meet customers’ needs and requests (e.g. reduce salt, or make it spicy).
7. Monitor food stock and place orders when necessary.
8. Check freshness of food and discard out-of-date items based on management approval.
9. Experiment with recipes and suggest new ingredients and item as required.
10.Ensure compliance with all health and safety regulations within the kitchen area.

A Dispatch rider delivers items to customers by verifying orders; inventorying stock; arranging transportation. The dispatch rider will be responsible for outdoor and indoor delivery, sending & collecting of official documents, materials, packages and bulky items as needed.

Dispatch Rider Responsibilities:

1. Keeps customers informed by forwarding notice of item availability, shipment date and method of payment.
2. Responsible for contacting customers to verify delivery address.
3. Responsible for picking up items and delivering them safely to customers on time.
4. Responsible for collecting monies for bought items upon delivery to the customer.
5. Pack appropriately and prepare goods for delivery in a more presentable manner.
6. Deliver of goods to customers.
7. Assist in general errands as and when required.
8. Responsible for cash collection from customers upon delivery.
9. Perform other management duties as assigned.
10. Responsible for delivery motorcycle maintenance

Waiters or Waitresses are responsible for taking orders and serving food and beverages to guests. They play an important role in guest satisfaction as they are also responsible for checking on customers to ensure that they are enjoying their meals and take action to correct any problems.

Waiters or Waitresses Responsibilities:

1. Keeps customers informed by forwarding notice of item availability
2. Responsible for collecting monies for bought items upon delivery to the customer.
3. Assist in general errands as and when required.
4. Perform other management duties as assigned.
5. Provide customers with menus.
6. Take customer orders and notify the right department.
7. Serve food and beverages to customers.
8. Listen to any complaint and address them appropriately.
9. Clean the table and any item used by the last customer.
10. Prepare new batch of items for new customers like cup, tissue and more.
Introduce customers to our special offers like online booking and more.
Prepare bills, process payments and give receipt accordingly.