Area Manager – TPFC International Limited

Job Title: Area Manager

Job Summary: As an experienced and results-driven Area Manager, you will lead our team in a specific geographic region, providing exceptional customer service and driving sales growth.

Roles and Responsibilities
1. Customer Support: Respond to customer inquiries and complaints via phone calls and social media assigned to you.

2. Technical Support: Assist in troubleshooting software and other gadget-related issues.

3. Training and Support: Provide training and support for customers, prospects, and colleagues.

4. Escalation: Escalate complex issues to the appropriate department and update complainants on the situation.

5. Marketing: Physically submit proposals and share flyers in assigned locations.

6. Sales: Close deals with businesses (e.g., fast food, retail stores, lounges, bars, hotels and more).

7. Content Creation: Create video content as assigned and expected (weekly).

8. Prospect Follow-up: Follow up with prospects gathered from online sponsored advertisements and ensuring deal closure.

9. Software Implementation: Coordinate software setup and implementation for clients and existing customers.

10. Project Monitoring: Monitor and report on project progress in assigned areas.

11. Technician Onboarding: Gather and onboard sufficient technicians for gadget installation and troubleshooting (e.g., cameras, POS setup).

12. Data Entry: Gather and onboard sufficient Data Entry Clerks (DEC) and Stock Takers (ST) in assigned areas.

Remuneration: Basic Salary: ₦ASK,000 per month while Personal Sales Commission (PSC): varies based on sales performance and lastly you will get Branch Net Profit Sharing: 10% of branch profits shared among team members

– Working Hours: Before the physical office operation, you will work based on your preferred schedules, but you must hit the assigned targets.

Immediately the area office is set up, you are expected to work: – Monday to Friday: 9:00 AM – 5:00 PM (or latest by 6:00 PM) – Saturdays: Depending on the task under your care.

– Please stay active online during work hours for emergency updates

Key Performance Indicators (KPIs): – Submit 25 prospects per week

– Commission per sale varies based on sales performance (fixed rate to be revealed over time)

– Close 4 customers per month

Requirements: We are seeking a candidate with:

– Strong leadership and management skills

– Excellent communication and customer service skills

– Ability to work independently and as part of a team

– Strong sales and marketing skills

– Ability to adapt to changing environments and priorities

– Being teachable

– Performance Based Salary Policy

We strive to recognize and reward outstanding performance. However, we also understand that unforeseen circumstances can impact your sales performance.

Monthly Sales Target:

Our minimum monthly sales target is four (4) sales. Staff members who meet or exceed this target will be eligible for their full salary and other commissions.

Exceptional Circumstances: If a staff member fails to meet the minimum sales target due to evident and unavoidable circumstances, such as: unforeseen market changes, technical issues and uncontrollable external factors.

the company will consider the performance and may still grant a salary, subject to verification.

Verification Process: To qualify for salary consideration under exceptional circumstances, staff members must:

– Document and report the circumstances to their supervisor

– Provide evidence supporting their claim

– Cooperate with the company’s investigation

Salary Entitlement: If the company’s verification confirms that the staff member made reasonable efforts despite exceptional circumstances, they may still receive their salary.

Performance Improvement Plan: Staff members who consistently fail to meet the minimum sales target will be required to participate in a Performance Improvement Plan (PIP), outlining specific goals and strategies for improvement.

Open Communication: We encourage open communication and transparency regarding sales performance. Staff members are expected to discuss any challenges or concerns with their superior line managers to ensure support and guidance.

REGISTRATION FORM

Personal Section

Prefix

First Name *

Middle Name *

Last Name *

Home Street Address *

Apartment, suite, etc *

City *

State/Province *

ZIP / Postal Code *

Country *

WhatsApp Number *

Call Number *

Email Address *

Date Of Birth *

Day

Month

Year

Attach your clear picture *

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Attach the front view of your house *

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Relationship with guarantor *

Bank Name *

Account Name *

Account Number *

Attach Government Issued Identity card *

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Guarantor Section

Prefix

First Name *

Middle Name *

Last Name *

Home Street Address *

Apartment, suite, etc *

City *

State/Province *

ZIP / Postal Code *

Country *

WhatsApp Number *

Call Number *

Attach guarantor clear picture *

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Attach Government Issued Identity card *

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General Section

How will you stay focused and productive while working from home? *

How will you build relationships with people in the area and make sure they know about our company? *

How will you find new customers in the area and make sure we're successful? *

What do you know about our company products, and how will you make sure you represent us well? *

Why do you want to work for our company, and what do you hope to achieve in this role? *

Can you tell me about a time when you had to convince someone to buy something? How did you do it? *

What would you say to someone who doesn't want to buy our product? How would you try to change their mind? *

How do you make people trust you and want to do business with you? *

How comfortable are you speaking in front of a large group of people? Can you share an experience where you had to present or talk to a crowd? *

What challenges are you currently facing in your work or personal life that you think our company could help you with? *

How do you think we could support you to make your work more productive? *

Attach your declaration video *

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This is for security reasons so make a video record of you saying the following (Hello, my name is [Full Name], and I reside at [Address]. I am excited to join TPFC International Limited as an Area Manager, working remotely. I hereby confirm that all the information I provided during the registration process is true and accurate. I understand that if any of this information is found to be false, TPFC International Limited reserves the right to take legal action against me. I promise to abide by TPFC International Limited's rules and regulations, and to act in the best interest of the company. I commit to promoting the company's growth and interests, and to meeting the targets and tasks assigned to me. I understand and approve that any of my misconduct, including misappropriation of funds, violation of company policies, or actions that damage the company's reputation, should result in legal action against me. I make this declaration freely and willingly, and I am excited to work with TPFC International Limited. Thank you.)